Shipping
The anticipation is half the fun! Products will be dispatched within 5-7 working days, and you can expect them to sashay their way to your doorstep within 3-5 working days after that. Patience is a virtue, and fabulousness awaits!
Absolutely Free!
We're as eager to share our fabulous aciae collection with the whole world as you are! Unfortunately, growing in scale takes time, and for now, we're setting up aciae for success in its home country, our small team can ship within Australia and New Zealand. Stay tuned, though - world wide for greater impact is on our to-do list!
Orders
Changed your mind? No worries! Just shoot a quick email to returns@aciae.com.au within 24 hours of placing your order, and we'll sort out the cancellation for you. No dramas, we promise - we know that sometimes, even the best-laid fashion plans can go pear-shaped!
Mistakes happen, but we're here to make it right. Just reach out to us at the first instance by emailing returns@aciae.com.au with your order details, we'll set up a self-served return link for you to initiate the exchange.
Absolutely! We pride ourselves on our top-notch quality, but if something slips through the cracks, we've got your back. Simply log a return or exchange request through your account or shoot us an email at returns@aciae.com.au, and we'll sort it out for you.
Shoes
Easy-peasy, lemon squeeze! Just log in to your customer accountand request a return for any particular order. Alternatively, send us an email at returns@aciae.com.auwith your order info, and we'll send you a link for a hassle-free return. No sweat!
aciae products are designed for cold water machine washable. So for having your loved pairs for longer, simply place them in our wash bag for a cold water cycle in your wash machine. They can also handle direct sunlight and hanging on the clothing line too!
We've got you covered under the standard warranty provided by Australian Consumer Law. Rest assured, aciae products are made to last, but keep in mind that they do have a limited life as shoes. The good news? They're 100% recyclable at the end of their life, helping to eliminate waste and keep Mother Earth happy!
Sustainability
aciae is committed to eliminating any form of modern slavery across its supply chains and operations. We strongly advocate for human rights, workplace health and safety, and fair labour practices. Our Modern Slavery Statement, available on our website, details our commitment to these principles.
aciae is committed to creating a sustainable supply chain by closely adhering to a series of globally recognised standards and principles. These include:
- United Nations Sustainable Development Goals (UN SDGs): We align our practices with the 17 UN SDGs to address various sustainability challenges, including climate change, poverty, and inequality.
- Global Reporting Initiative (GRI) Standards: aciae uses the GRI Standards for sustainability reporting to ensure transparency and accountability in our operations.
- ISO 14001 Environmental Management System: We ask and audit our manufacturers and suppliers to meet this international standard helps us improve resource efficiency, reduce waste, and mitigate environmental impact.
- Fair Trade: We endeavour to work with suppliers who adhere to Fair Trade principles, ensuring that workers are treated fairly and paid a living wage.
- Science Based Targets initiative (SBTi): aciae commits to set science-based emission reduction targets to limit global warming to well-below 2°C above pre-industrial levels and pursue efforts to limit warming to 1.5°C.
- B Corp Certification: aciae is in the process of completing the rigorous B Corp Certification assessment. This certification recognises businesses that meet the highest standards of social and environmental performance, public transparency, and legal accountability to balance profit and purpose.
Through these standards and principles, aciae ensures that our supply chain practices are not only sustainable, but also ethically responsible, transparent, and accountable to our stakeholders.
Repreve® is an innovative technology developed by Unifi, that transforms post-consumer plastic waste, including plastic bottles, into high-performance fibres for textiles. aciae utilises Repreve® recycled fibers in crafting our sustainable footwear, transforming discarded plastics into high-quality, durable shoes.
aciae collaborates with Unifi, the manufacturer of Repreve® fibers, based on shared sustainability values. We work together to ensure that operations align with our environmental and ethical standards. Information about Unifi's factories and practices can be found at Discover Repreve
At aciae, we deeply recognise the urgency of marine plastic pollution and are proactively taking steps to mitigate this environmental crisis. We've teamed up with Repreve®—a brand at the forefront of using recycled materials—in their "Repreve Our Ocean®" initiative.
Repreve Our Ocean® is a unique collection of fiber products made from ocean-bound plastics—that is, plastic waste at risk of ending up in our oceans. By integrating Repreve® fibers into our footwear, we're not only giving a second life to discarded plastic but also significantly reducing the demand for new, virgin plastic.
Each pair of our sustainable shoes made with Repreve Our Ocean® signifies a direct contribution to cleaning up plastic debris from areas with a high risk of entering marine ecosystems. This initiative not only serves as our pledge to protect the oceans but also embodies our commitment to circularity, wherein waste is not seen as an end, but a new beginning.
Through such collaborations and initiatives, aciae strives to tread lightly on our planet and pave the way for a future where fashion coexists harmoniously with nature. Explore more about our sustainability journey.
We've implemented rigorous oversight mechanisms to maintain visibility throughout our supply chain. From the Repreve® technology utilised in our factories to the Ocean Bound Plastic Program, every step is tracked and evaluated for sustainability and ethical compliance. Transparency is vital to us, and we strive to share our journey openly with our customers and stakeholders.
For more detailed information, please refer to our Modern Slavery Statement and Sustainable Supply Chain Pledge at aciae.com.au.
In line with our 'Circle to Zero' principle, we've designed our footwear to have a lifecycle that doesn’t end in a landfill. We've established a valuable partnership with UPPAREL, a pioneer in textile waste management, to help us fulfill this commitment.
At the end of their lifecycle, our customers can simply send their aciae shoes to UPPAREL. As part of their comprehensive upcycle program, UPPAREL responsibly deconstructs the shoes, separating the various materials for recycling or repurposing.
This innovative partnership allows us to maintain a closed-loop lifecycle for our products, ensuring that every pair of aciae shoes contributes to the circular economy rather than becoming waste. By championing circular solutions like this, aciae demonstrates its commitment to zero waste and to a sustainable future for fashion. Explore more about our sustainability journey at aciae.com.au.
